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Consumer and Business Services 1458.Sep16 Firstly Speak to the trader. Calmly explain the problem and ask for a remedy (e.g. refund, repair, replacement item). Have receipts, warranties etc handy so you can refer to them. Note the date and name of anyone you speak to. If the problem isn’t resolved Write to the trader explaining the problem and request a remedy. Keep copies of letters/emails you send. Send copies (not originals) of receipts or guarantees. Be polite but firm. If you need help Contact Consumer and Business Services on 131 882 for advice and assistance. See sample complaint letters at Got a problemwith something you’ve bought?