At what point does travel become tedious?
Is it the fear of the unknown, the possibility of missing your mode of transport, or even a hotel room which leaves lots to be desired?
If reading this list has sent your pulse spiking – have no fear, Consumer and Business Services (CBS) has collated the below advice to help you know your rights and put the excitement back in your journey.
Insurance T’s and C’s
By now, you no doubt know the dangers of travelling without insurance.
But, if you get it before you leave the tarmac, you’re surely covered – right?
Wrong.
Overseas travel insurance providers often specify policies must be booked no later than 14 days prior to your departure, but it’s widely recommended you purchase as soon as you have secured the dates of the trip. If flights, a hotel room, or even an activity, are cancelled before you do this – you may be unable to claim the cost.
If circumstances change before your holiday, e.g., extra destinations or adventure activities are added to the itinerary, or you need to boost your cancellation cover, you can do this by adjusting the policy.
Check the travel provider
Don’t fall for the first deal you see on the internet. Check online reviews of the service as well as the website if you’re booking with an online provider. Also, be sure to check the booking terms and conditions including the fare inclusions. Does it include luggage and food or are you just paying for a seat?
Make sure the page is secure: its URL has ‘https://’ at the beginning and includes a padlock symbol.
Be a Smart Traveller
If heading overseas, before finalising your booking, check the latest Smart Traveller advice and subscribe to notifications for the countries you’re travelling to.
Complaints
If a service doesn’t meet reasonable expectations or the description provided when you booked, discuss it with the business first. When doing this keep a record of emails, conversations and documents. If the matter can’t be resolved, contact CBS for advice.
If you pay via PayPal for a service, you may be able to use its dispute resolution process. Banks may also be able to offer chargeback if you used a credit card.
The Airline Customer Advocate may be able to assist with issues with major Australian Airlines which can’t be solved directly.
Flight delays and cancellations
If a flight is delayed or cancelled, you may be entitled to a replacement, refund, or reimbursement of the cost of booking with another airline.
The Australian Competition and Consumer Commission (ACCC) monitors various airline and airport-related pricing matters, access their rules and advice for business and consumers.
More information
There is a host of government sites which can provide useful tips for your travels.
Prefer speaking on the phone? You can also contact CBS on 131 882. Enjoy safe travels, less stressed!