Planning a holiday? It’s easy to get swept up in the excitement, but getting the details right is an important step towards enjoying your time away.

Check out Consumer and Business Services’ (CBS) pre-travel tips so you can journey with confidence knowing you’re well prepared for any challenges.

Do your research

That discounted accommodation deal you found online might seem promising, but always do your research before booking. Read independent reviews about the provider and ask family and friends for a second opinion if you’re unsure.

Check that the web page address begins with ‘https’ (not just http) and that there’s a padlock symbol next to it. This means the site is secure, so you can trust that your personal information and payment details will be safe.

Remember – if an offer looks too good to be true, it probably is.

Travel disruptions

Before you commit, be aware that events like tropical storms, military conflict, and ongoing uncertainty in the Middle East could affect your plans. Visit the Smart Traveller website for current advice and subscribe to notifications to stay informed. If the advice is to not travel, but your flight hasn’t been cancelled, consider the service provider’s terms and conditions.

If you do experience flight delays or cancellations, you may be able to receive a refund or replacement from your travel provider.

Need to arrive in time for an event? Keep in mind that your provider may be able to re-book your flight with a different airline. If you cancel flights yourself, this may be considered a ‘change of mind’, making reimbursement difficult.

If you’re not sure if you’re eligible for a refund, read the terms and conditions for your fare type.

For issues that can’t be solved directly with major Australian airlines, get in touch with the Airline Customer Advocate.

Resolving problems

Many online booking systems act as a middleperson between you and the service provider, in the same way a traditional travel agent does. If you’re looking to make any changes or if there’s a problem, you’ll need to deal with them.

Make sure their website has a way to contact them and information on what to do if you have an issue with their services.

If there’s a problem, try to come to a solution with the provider first. When this doesn’t work, there's organisations that may be able to help you. If you still need assistance, CBS can give advice on how to make a complaint about a potential breach of your Australian consumer rights.

Make sure you’re covered

Get the insurance coverage you need, so you can stress less about losing out financially if something goes wrong.

Whether your wallet is stolen, you need medical attention or have to cancel last minute, travel insurance is an essential for a smoother holiday. But be sure to check the terms and conditions before you agree to buy the insurance policy, so you know what’s covered and any exclusions.

Don’t leave it to the last minute, either. Purchasing your insurance once you’ve locked in your trip dates is a good idea, so you’re covered if anything is cancelled ahead of time.

Remember that you have rights

Even the best laid plans can unravel. If your purchase doesn’t meet consumer guarantees, you have rights under the Australian Consumer Law (ACL).

You could be eligible for a refund or replacement if a purchase doesn’t live up to promises made, like a hotel room with fewer beds than advertised. It’s recommended that you contact the service provider at the time of the issue to try to resolve it. If you don't take action at the time, your further options will be limited.

Remember that if you book with an overseas business, enforcing your rights may be more difficult.

More information

Got more questions? The South Australian Government and Australian Competition and Consumer Commission (ACCC) have more advice for better travel preparation so you can make the most of your time away.

For consumer rights advice contact CBS.